Welcome to Lavira! We pour our hearts into delivering high-quality, premium products. However, we completely understand that sometimes a piece just isn't the perfect fit, or it doesn't look quite the way you imagined.

If for any reason you are not fully satisfied with your purchase, we are here to help. This policy explains exactly how our returns, exchanges, and refunds work for all purchases made through our official website within India, ensuring a smooth and transparent process for you.

Just a quick reminder: Lavira is legally operated by Ariiston Clothing India Pvt Ltd, which formally manages these transactions and processes!

The 7-Day Window: You have exactly 7 days from the date of delivery to request a return or exchange.

Keep It Pristine: Items must be unworn, unwashed, and undamaged, with all original tags and packaging securely attached.

Final Sale: Items bought during clearance sales, special promotions, or marked as "Non-Returnable" cannot be returned.

Got a Damaged Item? Let us know within 48 hours of delivery with photos/videos, and we will make it right.

Refund Timeline: Once we receive and inspect your returned item, refunds take about 5–7 business days to process.

We are happy to accept returns and exchanges as long as they meet the following criteria:

• The request is raised within 7 days of delivery.
• The product is completely unused, unwashed, and undamaged.
• All original tags, labels, and packaging are perfectly intact.
• The product is returned in a condition that allows it to be resold.

Non-Returnable Items

To maintain our strict quality and hygiene standards, the following items cannot be returned or exchanged:

• Products explicitly marked as "Final Sale" or "Non-Returnable."
• Items purchased during clearance sales or specific promotional events (unless otherwise stated).
• Any product that shows signs of wear, use, alteration, or damage.
• Items returned without their original tags or packaging.

Ready to initiate a return? It's simple.

• Email us at info@labellavira.com.
• Include your details: Provide your Order ID, the reason for the return, and clear supporting images (or a product video, if applicable).
• Wait for approval: Once we approve your request, we will arrange a reverse pickup if your location is serviceable.

Note: If your area is non-serviceable for pickups, we may ask you to self-ship the item back to us.

The Exchange Process

Need a different size or received a defective product? We've got you covered.

• Conditions: Exchanges are strictly subject to product availability.
• Limit: We only allow one exchange per order, so please double-check our sizing guides before requesting your replacement!

Once your return is approved and inspected, here is how you will get your money back:

• Prepaid Orders: Your refund will be credited directly back to your original payment method. Expect to see it in your account within 5–7 business days after the quality check is completed.
• Cash on Delivery (COD) Orders: We cannot refund cash. Instead, we will issue your refund via Bank Transfer or UPI. You will need to provide us with valid payment details to receive your funds.

Shipping & Reverse Pickup

• Standard Returns: Depending on your location and the reason for the return, the reverse pickup may be free or it may carry a small charge. Please note that original shipping charges (if any) are non-refundable.
• Our Mistake: If we delivered the wrong product or an item with a manufacturing defect, we will bear 100% of the return shipping costs.

Quality Check & Approvals

Every single item returned to us undergoes a strict quality inspection.

• If the product passes the check (meaning it meets all the eligibility criteria above), your refund or exchange will be approved.
• If the product fails the check (e.g., it smells like perfume, has makeup stains, or is missing tags), we will reject the return. The product will be shipped back to you, and no refund will be issued.

Damaged or Incorrect Products

We triple-check our orders, but mistakes can happen. If you receive a damaged or incorrect item:

• You must report it to us within 48 hours of delivery.
• Include clear photos and/or videos of the defect or wrong item.
• Important: If you fail to report a damaged item within this 48-hour window, we unfortunately may have to reject your request.

Order Cancellations

Change your mind?

• You can cancel your order for a full refund before it has been dispatched.
• Once an order has shipped, it can no longer be canceled. You will need to receive the package and follow the standard return process outlined above.

Refusal of Returns

We want to be fair to everyone, which means we must protect our business from policy abuse. Lavira (and our operating entity, Ariiston Clothing India Pvt Ltd) reserves the right to reject returns that do not meet our conditions, or to limit/refuse service to customers who exhibit a pattern of excessive returns or suspected fraud.

Contact Information

If you have any questions about your return, exchange, or refund, our team is ready to assist you!

• Brand: Lavira (Operated by Ariiston Clothing India Pvt Ltd)
• Email: info@labellavira.com
• Address: 312, 3rd Floor, Shristhi Plaza, Saki Vihar Road, Mumbai - 400076, Maharashtra, India